Shipping & Returns
HOW MUCH IS SHIPPING?
We offer free standard shipping on orders over 5 Soap Bars or more, for all orders under, a shipping fee will be applied at the cart, depending on your location.
WHEN WILL MY ORDER BE PROCESSED?
Orders will be shipped from our factory in Alexandria. Please allow up to 2-3 business days for your order to be processed, you will receive a shipping update as soon as your order has been shipped.
If you personalized your products, please allow an additional 4 weeks and up to 3 business days for delivery.
*Please note: we often experience a higher than usual volume of sales, your items may be placed on back order. If this occurs we will notify you via email with your estimated shipping date.
CAN I TRACK MY ORDER?
An email confirmation with tracking details will be sent to you once your order has been dispatched
WHICH COURIERS DO YOU USE?
For orders within Egypt, FedEx Egypt, www.egyptexpress.com
For International orders, FedEx, www.fedex.com
Return & Exchange Policy
If you are not 100% satisfied with your purchase, you can return the product and get a full refund, even if the bottle is empty. You have 30 Days to try the product from day of purchase, after that the refund will no longer apply. We believe this is enough time for you to know for certain if this is the right product for you.
Send an email to firstname.lastname@example.org with following information. In subject type "Refund"
Name & mobile number
Purchase order number (located on the invoice )
Bank Account with full name (Bank Account must be the same name as on the order form, inorder for the VAT to be refunded)
A courier will come and pick up the item and within 48 hours the money will deposited into your bank account.