Shipping & Returns
WHEN WILL MY ORDER BE PROCESSED?
Orders will be shipped from our soap mill in Alexandria. Please allow up to 1-2 business days for your order to be processed, you will receive a shipping update as soon as your order has been shipped.
If you personalized your products, please allow an additional 4 weeks and up to 3 business days for delivery. (If not, orders should arrive between 3-5 business days)
*Please note: we often experience a higher than usual volume of sales, your items may be placed on back order. If this occurs we will notify you via email with your estimated shipping date.
CAN I TRACK MY ORDER?
An email confirmation with tracking details will be sent to you once your order has been dispatched
WHICH COURIERS DO YOU USE?
For International orders: FedEx, www.fedex.com.
For orders inside Egypt: Egypt Express, www.egyptexpress.com.eg
REFUND & RETURNS
Due to the nature of natural products, all sales are final.
However, if you are not completely satisfied with your purchase, please contact us with your concerns so that we can make it right.
We strive to give our customers a quality product that exceeds expectations.